Privacy Policy

Introduction

Premium Car Wash & Detailing ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services or visiting our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Details about your vehicle, service preferences, and appointment history
• Payment Information: Credit card details, billing address, and payment history
• Communication Records: Records of your communications with us, including emails, phone calls, and chat messages
• Marketing Preferences: Your preferences regarding promotional communications and offers

Technical Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our car wash and detailing services
• Communication: To respond to your inquiries, send service confirmations, and provide customer support
• Appointment Management: To schedule, confirm, and manage your service appointments
• Payment Processing: To process payments and maintain billing records
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Analytics: To analyze website usage, improve our services, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Website hosting and maintenance
• Email marketing and communication services
• Analytics and performance monitoring
• Customer support and help desk services

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss, destruction, or damage
• Malicious attacks and data breaches

Our security measures include:

• Encryption: Data transmission and storage encryption using industry-standard protocols
• Access Controls: Restricted access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for all staff members
• Incident Response: Established procedures for detecting and responding to security incidents

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information we hold
• Receive a copy of your data in a portable format
• Request information about how we process your data

Correction and Updates

• Update or correct inaccurate personal information
• Complete incomplete information
• Modify your communication preferences

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests

Marketing Communications

• Opt-out of promotional emails and newsletters
• Update your marketing preferences
• Withdraw consent for direct marketing

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about website usage. Our use of cookies includes:

Essential Cookies

Necessary for the website to function properly, including session management and security features.

Analytics Cookies

Help us understand how visitors interact with our website and improve performance.

Marketing Cookies

Used to deliver relevant advertisements and track marketing campaign effectiveness.

You can manage cookie preferences through your browser settings or our cookie consent banner.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Protect our rights and interests

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

International Data Transfers

If you are located outside Italy, your information may be transferred to and processed in Italy or other countries where we operate. We ensure that such transfers are conducted in compliance with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and will respond to your inquiries within 30 days.