Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Premium Car Wash located at Via Roma 45, 20121 Milan, Italy, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service apply to all visitors, users, and others who access or use our car wash and detailing services.

If you do not agree with any of these terms, you are prohibited from using or accessing our services. The materials contained on our website and in our facility are protected by applicable copyright and trademark law.

2. Service Description

Premium Car Wash provides professional automotive cleaning and detailing services including but not limited to:

• Basic exterior car washing services
• Premium interior and exterior detailing
• Eco-friendly cleaning solutions
• Paint protection and waxing services
• Engine bay cleaning and maintenance

All services are performed by trained professionals using industry-standard equipment and environmentally safe products. Service descriptions and pricing are subject to change without prior notice.

3. Customer Responsibilities

As a customer of Premium Car Wash, you agree to the following responsibilities:

• Remove all personal belongings from your vehicle before service begins
• Disclose any special conditions or concerns about your vehicle
• Ensure your vehicle is in safe operating condition
• Provide accurate contact information for service completion notification
• Inspect your vehicle immediately upon service completion
• Report any concerns or damages within 24 hours of service completion

Premium Car Wash is not responsible for items left in vehicles during service. We recommend securing or removing all valuable items before service begins.

4. Payment Terms

Payment for services is due upon completion unless other arrangements have been made in advance. We accept the following payment methods:

• Cash payments in Euros
• Major credit and debit cards
• Bank transfers for commercial accounts
• Digital payment platforms

All prices include applicable VAT as required by Italian tax law. Service packages and pricing are clearly displayed and agreed upon before service begins. Additional charges may apply for vehicles requiring special attention or additional services beyond the standard package.

5. Limitation of Liability

While Premium Car Wash takes every precaution to protect your vehicle during service, we cannot guarantee against all possible damages. Our liability is limited to the following terms:

• Maximum liability shall not exceed the cost of the service provided
• Pre-existing damage must be reported before service begins
• Claims must be reported within 24 hours of service completion
• Liability does not extend to mechanical failures or electrical issues
• Weather-related delays or complications are beyond our control

Premium Car Wash maintains comprehensive insurance coverage for our operations. All claims will be investigated thoroughly and resolved according to applicable insurance policies and local regulations.

6. Service Quality Guarantee

We stand behind the quality of our work and offer the following guarantees:

• Customer satisfaction guarantee on all services
• Complimentary re-cleaning if quality standards are not met
• Professional staff trained in latest techniques and safety protocols
• Use of premium, eco-friendly cleaning products
• State-of-the-art equipment maintained to highest standards

If you are not completely satisfied with our service, please notify management within 24 hours, and we will work to resolve any concerns promptly and professionally.

7. Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both customers and our business:

• Appointments can be cancelled up to 2 hours before scheduled time without penalty
• Late cancellations may be subject to a service fee
• No-show appointments will be charged 50% of the service cost
• Weather-related cancellations will be rescheduled without penalty
• Emergency cancellations will be handled on a case-by-case basis

To cancel or reschedule an appointment, please contact us at +39 02 8294 771 or email [email protected] as soon as possible.

8. Privacy and Data Protection

Premium Car Wash respects your privacy and is committed to protecting your personal information in accordance with GDPR and Italian privacy laws:

• Personal information is collected only for service delivery purposes
• Customer data is securely stored and never shared with third parties
• Marketing communications require explicit consent
• Customers may request data deletion at any time
• CCTV monitoring is used for security purposes only

For complete details on our data handling practices, please review our Privacy Policy available on our website and at our facility.

9. Environmental Commitment

As an eco-friendly car wash facility, we are committed to environmental responsibility:

• Use of biodegradable, non-toxic cleaning products
• Water recycling and conservation systems
• Proper disposal of all waste materials
• Compliance with all environmental regulations
• Continuous improvement of eco-friendly practices

Our environmental practices are regularly audited to ensure compliance with local and European environmental standards.

10. Modifications to Terms

Premium Car Wash reserves the right to modify these terms of service at any time. Changes will be effective immediately upon posting on our website or display at our facility. Continued use of our services after any such changes shall constitute your consent to such changes.

We recommend reviewing these terms periodically to stay informed of any updates. Significant changes will be communicated to regular customers via email or phone when possible.

11. Governing Law and Disputes

These terms of service are governed by the laws of Italy and the European Union. Any disputes arising from these terms or our services will be resolved through:

• Initial attempt at direct negotiation
• Mediation through recognized Italian commercial mediation services
• Jurisdiction of Milan commercial courts if necessary
• Applicable consumer protection laws will be honored

We are committed to resolving any disputes quickly and fairly while maintaining positive customer relationships.

12. Contact Information

For questions about these Terms of Service or our car wash services, please contact us:

We appreciate your business and look forward to providing you with exceptional automotive care services.